Privacy Policy

1. Introduction

TimeTech Global Limited (“TimeTech Global”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.timetechglobal.com, contact us, or use our services.

Our services include, but are not limited to:

• Study abroad consultancy
• Workforce and recruitment solutions
• Employer recruitment support
• Education counselling
• Business enquiries

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

2. Company Information

TimeTech Global Limited

Company Registration Number: 16317662

Registered Office:

Website:
www.timetechglobal.com

Email:
info@timetechglobal.com

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Email address
• Telephone number
• Country of residence
• Company name
• Job title
• Information submitted through our enquiry forms

Employer Enquiries

Where employers contact us we may collect:

• Company details
• Recruitment requirements
• Industry sector
• Estimated staffing requirements

Student Enquiries

Where students contact us we may collect:

• Preferred study destination
• Intended level of study
• Preferred intake
• Highest qualification
• General enquiry details

We intentionally collect only the minimum information necessary at the enquiry stage.

4. Information We Do Not Collect Initially

Our website enquiry forms are designed to minimise the collection of personal information.

We do not normally request through our initial website enquiry forms:

• Passport copies
• Financial information
• Payment card details
• Immigration documents
• Academic certificates
• Medical information
• Criminal record information

Where additional information becomes necessary during the application or recruitment process, it will only be requested separately and securely.

5. How We Collect Information

We collect information when you:

• Complete an enquiry form
• Contact us by email
• Telephone our office
• Contact us via WhatsApp
• Contact us through social media
• Communicate with our consultants
• Visit our website

6. How We Use Your Information

We use your information to:

• Respond to enquiries
• Arrange consultations
• Assess your requirements
• Provide recruitment services
• Provide study abroad consultancy
• Match employers with suitable candidates
• Match students with appropriate education providers
• Improve our website
• Maintain security
• Comply with legal obligations

We do not currently use your personal information for routine marketing emails unless you have separately agreed to receive them.

7. Legal Basis for Processing

We process personal information only where an appropriate lawful basis applies.

Responding to enquiries and arranging consultations: legitimate interests and steps requested before providing a service.

Providing study-abroad and application support: necessary to provide the requested service or take steps at the individual’s request.

Providing recruitment support: necessary to provide recruitment support and legitimate interests in connecting candidates and employers.

Sharing information with universities, education providers or employers: necessary to provide the requested service, take requested steps or pursue legitimate interests, subject to appropriate safeguards.

Legal and business administration: legal obligations and legitimate interests in maintaining records, handling complaints, preventing fraud and protecting legal rights.

Website security and improvement: legitimate interests in protecting and improving the website and systems.

Analytics and advertising cookies: consent.

Marketing communications: consent where legally required; individuals may unsubscribe or object at any time.

Where we rely on legitimate interests, we consider whether our interests are necessary, proportionate and compatible with the individual’s rights and reasonable expectations.

8. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with:

• Universities and education providers
• Employers
• Recruitment partners
• Professional advisers
• IT service providers
• Government authorities where legally required

Information is only shared where necessary for the service you have requested or where required by law.

9. International Transfers

Because we provide international education and recruitment services, your information may be transferred outside the United Kingdom where necessary to provide the services you have requested.

Where applicable, appropriate safeguards will be implemented in accordance with UK data protection law.

10. Cookies

Our website uses cookies to improve user experience.

These may include:

• Essential cookies
• Website performance cookies
• Google Analytics cookies
• Meta Pixel cookies

Cookies help us understand website usage and improve our services.

You may manage cookie preferences through your browser or our cookie consent banner.

11. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics collects information such as:

• Device information
• Browser type
• Pages visited
• Time spent on pages
• General location information
• Website usage statistics

This information is used in aggregated form and does not normally identify individual visitors.

12. Meta Pixel

Our website uses Meta Pixel to help measure advertising performance and improve our online presence.

Meta may collect information about website interactions in accordance with Meta’s own privacy practices.

13. Data Security

We take appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure

However, no internet transmission can be guaranteed to be completely secure.

14. Data Retention

We only retain personal information for as long as necessary.

Typical retention periods are:

• General enquiries – up to 12 months
• Student enquiries – up to 24 months
• Employer enquiries – up to 24 months

Longer retention may apply where required by law or where an ongoing business relationship exists.

15. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where consent is the legal basis

Requests may be sent to: info@timetechglobal.com

16. Children’s Privacy

Our services are intended for prospective students, parents or guardians, employers, professional candidates and business users.

Where services involve applicants under the age of 18, we may require involvement or consent from a parent or guardian where appropriate and will apply additional safeguards.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites.

Users should review the privacy policies of those websites separately.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

19. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Website: www.timetechglobal.com

Email: info@timetechglobal.com

20. Complaints

If you have concerns about how we collect, use or protect your personal information, please contact us at info@timetechglobal.com. We will acknowledge your complaint within 30 days, investigate it appropriately and inform you of the outcome.

Website: https://ico.org.uk

Telephone: 0303 123 1113